Better Together: Introducing Apono’s Advanced PagerDuty Integration

At Apono, integrations are about creating seamless workflows, enhancing security, and providing exceptional experiences for engineering teams. We’re excited to announce our enhanced integration with PagerDuty because incident management and access control are truly better together.

The Challenge

When critical incidents occur, every second counts. Traditionally, gaining access to impacted resources during incidents often meant compromising security or navigating cumbersome approval processes. Shift-based approvals can overexpose production environments since shifts may include multiple escalation policies with numerous approvers. The result? Delays, security gaps, and frustrated engineers.

Our Solution: Context-Driven Access for Acknowledged Incidents

Apono’s enhanced PagerDuty integration introduces the capability of granting temporary elevated access only to the specific engineer who has acknowledged the incident in PagerDuty.

This acknowledgment-based approach helps customers achieve true least privilege principles. Now, you can build a tier-based policy hierarchy, for example, the entire on-call shift can request access to read logs, but only the developer who acknowledged the incident can request access to production environments.

Key Benefits

1. Enhanced Security: Enforcing least privilege control by restricting access only to the individual actively managing the incident.
2. Accelerated Mean Time to Resolution (MTTR): Remove access barriers that slow incident response
3. Simplified Compliance: Automatically generate comprehensive audit trails connecting incidents directly to access events
4. Improved Engineer Experience:  Reduced friction and frustration during high-pressure situations
5. Reduced Administrative Overhead: Eliminate manual approvals and access management tasks

How it Works

1. An on-call engineer acknowledges a PagerDuty incident and requests access via Apono
2. Apono verifies the incident acknowledgment status in real time.
3. Apono grants temporary access to specified resources based on an access policy configuration.
4. Access automatically expires after the set duration or can be manually revoked by administrators.
   

Getting Started

Ready to transform your incident response with precision access control? Contact our team for a demo.