ServiceNow
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ServiceNow Context Integration

The ServiceNow incident response management solution notifies on-call dev teams regarding incidents and orchestrates pre-defined teams to support production issues affecting availability and service level.

Apono automates access management to ServiceNow

Apono’s integration with ServiceNow enables the creation of access policies that are synced with ServiceNow on-call groups, validating that the requester is on-call, and allocating the minimum amount of resources needed to resolve the incidents.

01. Monitored & Audited

Ensure you’re audit-ready with automatic reporting, provability capabilities, and enhanced governance reports.

02. Customer Data Separation

Empower your organization by granting ownership to specific resources, while concurrently providing full audit capabilities that not only meet but surpass customer security requirements. Implementing this allows you to confidently navigate and fulfill stringent security mandates, fostering a culture of trust and diligence in resource management.

03. Incident Response Access Flows

Gain the advantage of instant and on-demand access to swiftly address and remediate any production errors that may arise. This expedited access empowers your team to promptly identify and rectify issues, minimizing downtime and ensuring the continuous, seamless operation of your production environment. By facilitating real-time access for remediation purposes, you enhance your organization’s agility and responsiveness, enabling efficient problem-solving and bolstering the overall reliability of your systems.

Incident Response Break-Glass Access Automation

Create Access Flows that are preconfigued to answer incident respond teams access needs with a simple self-served process.

When

DevOnDuty

requests
Integration arrow – Apono access Automation

Admin

to

Customer_namespace

from

Customer_NameSpaces

grant access for

3 Hours

with

Automatic

approval.
Automate Access

Review Access

View a detailed access audit of who was granted access to which instances with what permission level and why.