ServiceNow
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ServiceNow Context Integration

The ServiceNow incident response management solution notifies on-call dev teams regarding incidents and orchestrates pre-defined teams to support production issues affecting availability and service level.

Apono automates access management to ServiceNow

Apono’s integration with ServiceNow enables the creation of access policies that are synced with ServiceNow on-call groups, validating that the requester is on-call, and allocating the minimum amount of resources needed to resolve the incidents.

01. Monitored & Audited

Ensure you’re audit-ready with automatic reporting, provability capabilities, and enhanced governance reports.

02. Break Glass Scenarios

Empower first-responders with on-demand permissions to the relevant Kubernetes Namespace.Logging incident context, access received and timeline.

03. Customer Data Separation

Grant ownership to specific K8s namespaces with full audit capabilities, satisfying customer security requirements.

04. Incident Response Access Flows

Receive On demand access to remediate production errors.

Incident Response "Break-Glass" Access Automation

Create Access Flows that are preconfigued to answer incident respond teams access needs with a simple self-served process.

When

DevOnDuty

requests
Integration arrow – Apono access Automation

Admin

to

Customer_namespace

from

Customer_NameSpaces

grant access for

3 Hours

with

Automatic

approval.
Automate Access

Review Access

View a detailed access audit of who was granted access to which instances with what permission level and why.